Help Center

Your order can be tracked with the tracking information provided in your shipping confirmation email. Click the blue 'Track your shipment' button in the email and it will take you to your order's status page. Click the tracking link provided. It will take you to a page with a tracking service that will show you the delivery status of your order.  If you purchased any made-to-order items, please allow 7 to 10 business days for a shipping confirmation email to be sent to your inbox. Thank you.

**Please Note: Delivery may take longer in the months leading to the holiday season.** 

When your order is updated with a tracking number, please allow 5-10 business days for your shipment's first status update to show in the tracking system. 

Please understand that your parcel is the responsibility of the carrier once we have shipped it out. Tracking updates and the speed of delivery are determined by the shipping company and/or unforeseen circumstances, such as festive seasons, complicated shipping procedures at transit and sorting stations, speed of customs clearance, poor weather conditions or human error, and may therefore take longer than the stipulated time period. Tardy shipment updates and delayed delivery are beyond our control.

Also, unless you live in a major city, please allow more time for your parcel(s) to reach you.

However, if your shipment's status appears to stop showing progress following its first few updates AND your local post office has no record of your shipment in its system after 3-4 weeks, please leave us a message with your order number through our contact form here and we will look into it.

If you ordered more than 1 item, they may be shipped out separately with different tracking numbers. This is because we have fulfilment centres located globally, mainly in the United States, London and Asia. Your items are shipped out from these respective fulfilment centres, and may arrive at different times. We thank you for your patience and understanding. ☺